Quality in action in a networked system



Annual conference of the MUHC-ISAI — October 26 (eve) and 27, 2017
Amphitheatre of the Research Institute of the MUHC
1001 Decarie blvd, Montreal
Conference Chair:
Patricia Lefebvre, Director, Quality, Evaluation, Performance and Ethics, MUHC


17:00 Welcome
17:10 Opening keynote
Jean-Louis Denis, Canada Research Chair on health system transformation, design and improvement
17:40 Discussion period

18:00 Reception (Atrium of the RI-MUHC)


8:00 Coffee (Atrium of the RI-MUHC)
8:30 Introduction from the Chair
Patricia Lefebvre, Director, Quality, Evaluation, Performance and Ethics, MUHC
8:45 What does quality look like in a networked system: four examples
Lynne McVey (invited), Associate President and CEO, Centre intégré universitaire de Santé et de Services sociaux de l’Ouest-de-l’Île-de-Montréal (CIUSSS ODIM)

9:00 Session 1 Network quality from the patient’s perspective
Evaluating hemato-oncology services from the patient experience perspective
Lynda Bélanger, Head, Patient Experience Office, Department of Evaluation, Quality, Ethics, Planning and Institutional affairs, CHU de Québec-Université Laval
9:25 Patient-held data to facilitate the care pathway and quality control
Laurie Hendren, Professor, School of Computer Science, Faculty of Science, McGill University; Patient partner, Rossy Cancer Network
9:45 Measuring patient experience along the care pathway
Lena Cuthbertson, Provincial Director, Office of Patient-Centred Measurement & Improvement, British Columbia Ministry of Health
10:05 Discussion period

10:35 Coffee break (Atrium of the RI-MUHC)

11:00 Session 2 Clinical networks to assure and spread quality care
Improving the management of Alzheimer’s disease throughout the Québec network
Eric Maubert, Project lead, Ministerial initiative on Alzheimer’s disease, RUIS McGill; and Ms. Christine Fournier, Inf. B Sc., DAP (invited), Project lead, Ministerial initiative on Alzheimer’s disease, RUIS Université de Montréal
11:35 Strategic Clinical Networks in Alberta: What’s required for success?
Kathryn Todd, Vice President for Research, Innovation and Analytics, Provincial Lead, SCNs, Alberta Health Services; and Don Dick, MD, FRCPC, Senior Medical Director, Bone and Joint SCN, Alberta Bone and Joint Health Institute
12:05 Quality care pathways for remote and marginalized populations
Johanne Morel, MD, FRCPC, Director, Northern and Native Child Health Program
Florente Demosthène (invited), Partnership and Diversity, CIUSSS Centre-Sud-de-l’Île-de-Montréal
12:30 Discussion period

13:00 Lunch (Atrium of the RI-MUHC)

14:00 Session 3 Local networks to integrate health and social services
14:05 Facilitating links between formal and informal sectors
Magalie Dumas, Coordinator Info-Aidants, L’Appui – Support for natural caregivers
14:25 Designing care and service pathways
Carol Fillion (invited), Associate Director General, Social and Rehabilitation Programs, and Director, Partnerships and Care Pathways, CIUSSS de l’Estrie – CHUS
14:45 Implementing Sustainability and Transformation Plans in England
Ms. Wendy Thomson, Managing Director, Norfolk County Council
15:15 Discussion period

15: 45 Closing session
Key messages of the day

Denis Roy, Vice-President, Science and Clinical Governance, INESSS
Looking ahead

16:15 Close

2017 Conference planning committee

Members of the MUHC-ISAI steering committee:
Richard Fahey, Director of Human Resources, Communications, Legal Affairs
Patricia Lefebvre, Director, Quality, Evaluation, Performance and Ethics, MUHC
Harris Poulis, Associate Director of Legal Affairs
Susan Usher, Director, Health Innovation Forum

Advisory committee, program development:
Samuel Benaroya, Vice-Dean (Health Affairs), Faculty of Medicine, McGill University; and RUIS McGill Coordinator
Lise Denis, C.Q., MBA, Consultant
Anne Lemay, Associate executive Director for Support, Administration and Performance Programs, CIUSSS du Centre-Ouest-de-l’Île-de-Montréal
Seeta Ramdass, Co-Chair, Users’ Committee, MUHC
Marie-Claire Richer, Associate Executive Director, CIUSSS ODIM
Denis Roy, Vice-President, Science and Clinical Governance, INESSS
Karine Vigneault, Coordinator, Patient Partnership Program, Quality, Evaluation, Performance and Ethics, MUHC
Rita Ziade, RUIS McGill Manager


We thank our partners for supporting the 2017 MUHC-ISAI conference!

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